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I had such a memorable customer service experience with Clarissa after buying the Bison belt I decided to buy the Premier for dress days. Like a lot of others I had sizing hiccups and purchased this belt, which was too big for my purpose. The fault was entirely mine but when I contacted Clarissa she went over and above to get me setup. I was wearing my new belt within 3 days!!! There is nobody out there other then Hanks that could pull that off and without a hiccup!!! Thank you again Clarissa, you truly are the best!!!!!